Frequently Asked Questions

Will this work if I’m currently using someone to monitor my property or want to get someone to monitor for me?

Absolutely. Our system integrates with all leading monitoring software. When any sensor is tripped, a notification is sent to you and your monitoring agent.

Can I just get alert notifications myself and make the decision to call the police?

Yes, you can. Our system allows you to control which notifications are sent to whom and make decisions based on that. You have the flexibility to receive alerts yourself and decide whether to call the police or not.

Can the alarms be sent to different people depending on their shift?

Yes, we personalize notifications based on personal schedules.

Will this work if I have a large lot to monitor?

Yes, our system fully scales to any size of the lot. Larger lots just require more cameras.

Will this work if I already have a security dealer working with me?

Yes, your choice. We can work with you directly or work with the security dealer.

Do I have to remove or redo my security team?

We work with your security or IT team to ensure we install the system to meet your needs and expectations. If you have physical security guards who monitor your facility, you would be able to reduce their need as Sentry AI Guard can replace most of their functions at significant cost savings to you.

Can you train my onsite guards to use your system? I still want them around.

Yes, we provide training to your security team. They will know how to operate the cameras, live videos, alerts, and dispatch police.

How much time does it take to install AI?

If the cameras are already connected to the internet, it should take about an hour for our customer service team to install the system and ensure all the camera’s motion settings, regions of interest, and schedules are appropriate for preventing crime.

What type of support do you provide?

If there are ever any issues with the system, you can call us anytime and we provide ongoing technical support if there’s a problem. Usually, all problems are resolved within a couple of hours.

How many cameras do we need?

The number of cameras required depends on the size of your lot and the areas you want to cover. As a rule of thumb, one camera can cover an area of 100 feet by 50 feet. On average, properties have around 8-12 cameras, but this can vary. Smaller lots can get by with just 6 cameras, while larger lots may require 16 or more to ensure comprehensive coverage.

Should I use a different camera? I’m not sure my cameras have the right resolution to detect properly.

Almost every camera that has the ability to connect to the internet has good enough resolution for AI to effectively detect incidents. If for some reason your camera doesn’t work, there are cameras for less than $100 that are easy to install that would work with AI.

Will this work with my current cameras and NVRs?

Our system works with all cameras/NVRs that can be connected to the internet either wired or wireless. If you don’t have cameras that connect to the internet, we can recommend you low-cost ones that aren’t thousands of dollars.

Do we need guards to spot crimes if we use this AI camera system?

By using an AI camera system, the need for on-site security guards or monitoring services to identify potential criminals becomes unnecessary.

How fast do police usually respond with a live video alert?

With a video alarm system, the response time is usually immediate. By providing real-time video verification of the criminal, we minimize the response time required to identify and apprehend suspects.

Will this work if I don’t have cameras yet? I might not have enough time to install everything.

Yes, we can recommend a low-cost local installer who can provide installation services or work with your internal IT/Facilities team to do the installation.

What is internet-based AI?

It’s a type of technology that’s made specifically for detecting crime using cameras connected to the internet. It’s like a really smart computer program that can learn to recognize things that might be illegal, like a person breaking into a house. This type of AI is really effective because it’s always getting better and learning from past experiences. It’s also different from regular security cameras because it’s always connected to the internet and can analyze data from all over the world. Overall, it’s a powerful tool that helps keep people safe by detecting crime before it happens.

Is AI actually good at detecting crime?

Different types of AI have different levels of accuracy when it comes to detecting crime. Regular security cameras that use a form of AI called “Camera Analytics” may not be very good at it because they don’t update based on the historical data from all cameras around the world. But internet-based AI that’s made just for detecting crime is really good at it. This AI is always learning and getting better the more cameras it has, so it can find more crimes. In fact, with over 1 billion images processed, there hasn’t been a single missed criminal event with these advanced AI systems. So using the right AI can significantly enhance the security of your property.

What happens if I book a call?

We will see what security systems and mechanisms you are currently using and take a look at the crime incidents you are facing to understand where you are at. Based on this information, we can determine if we are a good fit for you.

Why You? What Makes You Different? I've paid thousands of dollars on security. Will this really work?

We’ve protected hundreds of properties and prevented $24M worth of damages across different industries. Every single one of our clients prevented all crime and damages after the first successful arrests within the first week of using our system. We know the security industry (both its strengths and flaws) and created a system that allows auto body shops to protect their lots while removing all the downsides associated with traditional security methods like false alarms, response time delay, and low accuracy. If you are still unsure, take a look at our case studies and testimonials.

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